ELITE STREAMS

Premium IPTV Streaming Services

Frequently Asked Questions

the best iptv service
PLEASE NOTE :- THIS IS A CHANNEL GUIDE ONLY – DUE TO THE VAGARIES OF STREAMS THIS GUIDE CAN CHANGE WITHOUT NOTICE

Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your receiver to your IPTV Internet from the house and on your TV, then sit back and enjoy.

To install and use our IPTV service, you need the following: High-speed Internet connection (recommended or higher) at least 70 Mbps. A functioning Smart TV, computer, Tablet or Smart Phone.

Traditional satellite dish requires the customer to install a dish.  IPTV provides a high quality and cheaper service than traditional satellite service.

Please use speed test server below to test your internet connection, Do this few times through the day. This will give you a good idea of overall internet speed available to you. A stable 70 Mbps is the minimum requirement.http://www.speedtest.net/

Yes. Our service is available worldwide to everyone and works anywhere you have an internet connection.

No, you will connect to our servers via the internet and you don’t need dish and satellite equipment.

 First, please check your network connection, reboot your router and device, and then try again. Secondly, if your network connection is no problem, please check whether your account is used on other devices as you can’t view from more than 1 device at the same time..

1 subscription can be used on multiple devices but you can watch only on 1 device at the same time.

We provide you this service over the internet.

We would always recommend a minimum download speed of 10 mbps to ensure no issues down the line.

We strongly advise you use a VPN with any IPTV service. It is now law in the UK that any of the big 6 internet providers block IPTV while big football games are on, which effects all channels. It is best to set one up now and save yourself the hassle at the time, if you provider decides to block you from viewing our service.

This is our chosen provider for VPN Services

We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost.
If a channel is down, we will do our best to restore that back to service.
Please use the guidelines below before reporting a channel:
* Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back.
* Is this happening on all channels? If it is, you need to check on your end.
* Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)
* Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.

Check if you entered your activation details correctly.
* Check your network connection, reboot your router and device, and then try again.
* If you have PC/Laptop, etc. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices.
* Your Internet needs to be minimum 70 Mbit Download and 1 Mbit upload speed.
* Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems)
* Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.
* If your network connection is no problem, please check whether your account is used on other devices.
* Check if the device/app/program got the latest software and firmware updates.
* Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network.
* Check for any high processor demanding applications running in the background that can be stopped, this is very important for low-end devices.
* Try uninstalling and reinstalling your app/program, your activation will not be lost.

Sometimes you may experience buffering due to low internet speed or high internet traffic.
Cause:
The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions.
Resolution:
Directly connect to your router using a LAN (ethernet) cable or to a powerline adaptor.
If not possible, try moving the box closer to the router.
Change your WI-FI channel. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions.

Orders are processed on the same purchase day. We send ALL order details via email within 3 to 12 hours depending on the time the order is placed.

Sorry, all sales are final and are not refundable, this is why we recommend a trial account when you first use this service. All details are checked and double checked before they are sent out.

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